Service Advisor

Under the supervision of the Service Office Supervisor, the Service Advisor is the face of our business.

You'll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.

You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we'll teach you the rest.

A Day in the Life of a Service Advisor

You start your day by checking in with the team and reviewing the schedule. You'll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same.

As customers arrive, you're the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what's going on; others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout the day, you're balancing multiple priorities. You're updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It's fast-paced, but that's what makes it rewarding.

You'll also solve problems on the fly. Whether it's a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work.

By the end of the day, you've helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Customer Relations – 70% of your time is spent here

• Be the first point of contact and create a positive, professional experience for every customer.

• Ask the right questions to understand customer needs and ensure accurate service recommendations.

• Build trust and rapport through clear communication and follow-up.

• Act as a liaison between customers and internal teams (Service, Parts, and Sales).

• Keep customers informed throughout the service process.

• Ensure accuracy of all customer and vehicle information.

• Promote additional services that add value to the customer experience.

Problem Solving – 30% of your time is spent here

• Think on your feet and find solutions in a fast-paced environment.

• Coordinate with technicians and the Parts team to keep work flowing efficiently.

• Stay organized while managing multiple customers and timelines.

• Take ownership of challenges and see them through to resolution.

Education / Certification

• High School Diploma required.

• Post-secondary education in a related field is an asset.

Experience

• Strong customer service experience is required (retail, hospitality, call centre, or other customer-facing roles).

• Automotive or trucking experience is an asset but not required.

• We welcome candidates from outside the industry who bring the right attitude and communication skills.

• Ability to stay calm and professional in a fast-paced environment.

• Strong communication skills with the ability to explain information clearly.

• Positive, team-first mindset.

3 Things To Be Successful as a Service Advisor

1. Genuine desire to help people and solve problems.

2. Strong communication and relationship-building skills.

3. Curiosity and willingness to learn every day.

Other Details

• Full-time position.

• Compressed work week consisting of four 10-hour shifts (7:00 a.m. – 5:30 p.m.).

• Only one Saturday every four weeks.

• The above description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities.

We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve.

Professional references will be required during the hiring process.