With a developed, implemented, and managed strategic Mining account Plan, the key responsibilities will be centric to 4 key areas, technical resource, Support and monitor product reliability and performance, Relationship, Process improvements
Technical Resource
Investigation of and reporting on equipment failures including field research and data collection within Finning and Caterpillar
Analyze components' performance: life, durability/reliability, history
Manage and track all service letters and updates for equipment on site
Provide technical support to drive improvement projects
Identify, report and support investigation, and root cause analysis on equipment failures including field research and data collection
Technical support for maintenance personnel and technical problem solutions as needed
Product Reliability and Performance
Analyze and report equipment performance in terms of availability and other specific KPIβs
Periodical (monthly, quarterly, or as required) fleet reports on various technical and operational indicators
Support mining equipment condition monitoring: downloading and analyzing electronic information
Monitoring and developing trend information on payload management practices
Data collection and reporting on component performance
Ability to manage multiple priorities to effectively manage risk to the business
Relationship
Management of Caterpillar technical information and product improvement information
Leadership, capable to develop motivation and vision
Support and interact with customer network along with technical services team
Team working abilities to develop effective collaboration with peers and consistency across all sites
Process Improvements
Support and provide requested data to aid in process improvement
Supply data and support Caterpillar requests, test equipment and product improvement initiatives
Accountability
Observe site and personal safety procedures
Provide quality and timely daily and weekly reporting to support business and contractual obligations
Act timely and diligently on customer requests
Represent the company in a professional and ethical manner
Education & Experience
Post-secondary Education in Mechanical, Mining
Professional registration and/or membership in committees and/or technical societies
Minimum 3-5 yearsβ experience in mining, oil and gas applicants is desired
Experience with CAT mining equipment, including Large Mining Machine, would be an asset
Experience on CAT instruments: SIS2.0, Dealer Connect, TMIWEB, ET and VIMS will be an asset
Understand equipment design, engineering drawings, design standards and specifications
Mechanical aptitudes, including understanding of Mining Machine components (diesel engines, hydraulic systems, powertrain, pumps, cylinders, structures etc.)
Understanding on condition monitoring including SOS
Proficiency in MS Office packages
Knowledge of manufacturing/fabrication methodologies
Accuracy in work and strong attention to details
Time management, prioritization, and independent problem-solving skills
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.